Shipping timelines below are estimates only. They do not include weekends, public holidays, or unforeseen courier delays (such as weather, traffic, or high volume).
Shipping fees are non-refundable.
Deliveries may be subject to additional customs duties and service fees. Indalia does not have control over these charges and cannot advise on the cost. Please contact your local customs office for details. We are unable to reimburse duties and taxes charged upon delivery.
Shipping timelines listed do not include processing times. Please allow 1-2 working days for your order to be processed.
You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, head to My Orders and select “Cancel Order.”
Don’t have an account? No problem—just create one using the same email address you used at checkout, and you’ll be able to manage your order.
Our team works quickly to prepare and dispatch orders, so we can’t guarantee cancellations or changes after the 30-minute window.
When ordering from Indalia, please note that:
Deliveries outside of Australia may be subject to customs duties, import taxes, and service fees charged by your local customs office.
These charges are not included in your order total and are the responsibility of the customer.
Indalia has no control over these fees and cannot predict what the exact charges will be, as they vary by country and order value.
For the most accurate information, we recommend contacting your local customs office before placing your order.
If duties or taxes are charged upon delivery, they must be paid directly to the courier or customs authority in order to release your package.
Please note: Indalia is unable to reimburse any customs duties, taxes, or related fees.
At Indalia, we want you to love your jewellery. If for any reason you’ve changed your mind, we offer 30-day returns from the date your order is delivered (or picked up in-store).
We comply with Australian Consumer Law, which means our products come with guarantees that cannot be excluded. You are entitled to a replacement, repair, or refund if your item has a major fault, is different from what you ordered, or does not match the description provided.
To be eligible for a return, your item must:
Be unused, unworn, and in its original condition
Be returned with all original packaging, including box, pouch, and tags
For sets or bundles, all items must be returned together as a complete set
For hygiene, customization, and legal reasons, the following cannot be returned unless faulty under Australian Consumer Law:
Earrings (including any used for piercings)
Engraved or monogrammed products
Gift cards
Final sale items (clearly marked as such at purchase)
Australia: We offer a flat-rate return shipping fee of $10, which will be deducted from your refund or credit.
International Orders: Return shipping costs are the responsibility of the customer.
Shipping fees, customs duties, and taxes are non-refundable.
Eligible returns can be refunded to your original payment method or issued as store credit.
To organise an exchange, please return your order and place a new one.
Log into your Indalia account and select “Request a Return.”
Follow the instructions provided to receive your return label and next steps.
Pack your item securely, including all original packaging and documents.
Drop off at your nearest post office or courier point.
✨ Tip: Keep your proof of postage until your return has been processed and confirmed.
We stand by the quality of our jewellery. All Indalia pieces are covered by a 6-month warranty from the date of purchase against manufacturing faults.
This warranty does not cover:
Normal wear and tear (scratches, dents, or fading)
Damage from accidents, misuse, or improper care
Lost or stolen items
Alterations or repairs made outside of Indalia
If your item develops a fault within the warranty period, you may lodge a warranty claim through our Return Portal.
Lodge your claim via our Return Portal.
Enter your order details.
Select the item(s) you would like to claim under warranty.
Choose “Item is faulty (warranty claim)” as the reason.
Upload up to 4 clear images showing the fault and provide a detailed description.
Review our Return Policy and confirm your agreement.
Submit your request.
Your claim will be received as pending. Our team will review the details and contact you via email within 1–2 business days with the next steps. (Tip: check your spam/junk folder if you don’t see our reply).
If your claim is approved, we will repair, replace, or refund your item at no additional cost.
If your claim is not covered by warranty, we’ll let you know and may offer a repair service at a reasonable fee.
✨ We want you to enjoy your Indalia jewellery with confidence. If you have any questions about care, coverage, or the claim process, our team is here to help.
Care Instructions - Indalia Jewelry
Indalia pieces are made to stand out—and crafted to last. We never compromise on quality, so with a little care, your jewelry will keep its brilliance for years to come.
KEEP IT COMFY & DRY
Store each piece separately in a soft, anti-tarnish pouch or the plastic zip-lock bag provided.
Cool, dry places are your BFFs here—no humid bathrooms, please! This keeps your pieces looking fresh and helps prevent scratches and tarnish.
STAY AWAY FROM NASTIES
Your jewelry doesn’t mix well with any chemicals! Avoid:
Hand sanitizer
Bleach, deep cleaners & solvents
Chlorine (mold cleaners or swimming pools)
Perfumes, lotions & creams
These can damage finishes, dull shine, and speed up tarnishing—so spritz and moisturize before putting on your jewelry.
CLEAN IT RIGHT
Gentle is the key.
Use a soft, non-abrasive cloth to gently wipe your jewelry after wearing.
For a deeper clean, use mild soap and warm water. Soak briefly, rinse well, and dry completely with a soft cloth.
Avoid ultrasonic or steam cleaners—they’re too harsh for gold plating and vermeil.
KNOW YOUR METALS
Gold Vermeil & Gold-Plated: These have a thick layer of gold that can wear off with extra rough handling. Be extra gentle and avoid jewelry cleaning solution or over-cleaning.
Sterling Silver: Naturally tarnishes over time—clean gently to return to condition and store with care. Avoid moisture and use a silver jewelry cleaner if needed.
WHY DOES JEWELRY SOMETIMES TURN MY SKIN GREEN OR BLACK?
That little color change isn’t a sign of poor quality — it’s actually a natural reaction between your skin and the metals around it. Everyone’s skin chemistry is different, and things like pH, lotions, and even humidity can play a role.
At Indalia, we keep it premium: every piece starts with solid 925 sterling silver, finished in thick layers of 14k or 18k gold vermeil, or rhodium-plated silver for extra whiteness and protection. That means our jewelry is designed to last longer and resist tarnish compared to standard plated pieces.
The best part? If your skin does react, it’s harmless — and usually a quick clean with a soft cloth keeps your jewelry glowing like new.
