Returns & Exchanges

At Indalia, we want you to love your jewellery. If for any reason you’ve changed your mind, we offer 30-day returns from the date your order is delivered (or picked up in-store).

We comply with Australian Consumer Law, which means our products come with guarantees that cannot be excluded. You are entitled to a replacement, repair, or refund if your item has a major fault, is different from what you ordered, or does not match the description provided.

Return Requirements

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition
  • Be returned with all original packaging, including box, pouch, and tags
  • For sets or bundles, all items must be returned together as a complete set

Non-Returnable Items

For hygiene, customization, and legal reasons, the following cannot be returned unless faulty under Australian Consumer Law:

  • Earrings (including any used for piercings)
  • Engraved or monogrammed products
  • Gift cards
  • Final sale items (clearly marked as such at purchase)

Return Shipping

  • Australia: We offer a flat-rate return shipping fee of $10, which will be deducted from your refund or credit.
  • International Orders: Return shipping costs are the responsibility of the customer.

Shipping fees, customs duties, and taxes are non-refundable.

Refunds, Credits & Exchanges

  • Eligible returns can be refunded to your original payment method or issued as store credit.
  • To organise an exchange, please return your order and place a new one.

How to Return

  1. Log into your Indalia account and select “Request a Return.”
  2. Follow the instructions provided to receive your return label and next steps.
  3. Pack your item securely, including all original packaging and documents.
  4. Drop off at your nearest post office or courier point.

✨ Tip: Keep your proof of postage until your return has been processed and confirmed.