Warranty

Indalia Warranty Policy

We stand by the quality of our jewellery. All Indalia pieces are covered by a 6-month warranty from the date of purchase against manufacturing faults.

This warranty does not cover:

• Normal wear and tear (scratches, dents, or fading)
• Damage from accidents, misuse, or improper care
• Lost or stolen items
• Alterations or repairs made outside of Indalia

If your item develops a fault within the warranty period, you may lodge a warranty claim through our Return Portal.

How to Make a Claim

1. Lodge your claim via our Return Portal.
2. Enter your order details.
3. Select the item(s) you would like to claim under warranty.
4. Choose “Item is faulty (warranty claim)” as the reason.
5. Upload up to 4 clear images showing the fault and provide a detailed description.
6. Review our Return Policy and confirm your agreement.
7. Submit your request.

Your claim will be received as pending. Our team will review the details and contact you via email within 1–2 business days with the next steps. (Tip: check your spam/junk folder if you don’t see our reply).

What Happens Next?

• If your claim is approved, we will repair, replace, or refund your item at no additional cost.
• If your claim is not covered by warranty, we’ll let you know and may offer a repair service at a reasonable fee.

✨ We want you to enjoy your Indalia jewellery with confidence. If you have any questions about care, coverage, or the claim process, our team is here to help.